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DATE ADDED: Fri 01/11/2019

Call Auditor

Warrington, UK


JOB TYPE: Permanent, FullTime

Job Title: Call Auditor

Salary: £17,000 £19,000 per annum

Hours: Monday to Thursday 9am 5:30pm and Friday 9am 3pm

Integra People are excited to support a wellestablished company based in the Warrington area. Our client is looking to appoint a Call Auditor to join their dynamic team.

Duties will include

- Monitoring and measuring the quality of inbound and outbound calls
- Providing constructive feedback to advisors via email or face to face
- Support coaching staff by relaying key information to enable the coach to focus in the ke areas when working with advisors
- Manage time effectively to maximise productivity
- Maintain daily awareness of advisors performance levels
- Effectively document all monitoring of advisors
- Maintain excellent administration and record keeping for audit and management purposes

Prior Experience / Background:

- Exceptional communication skills (both written and verbal)
- The ability to prioritise work loads
- Proven organisational skills
- Target focussed
- Experience in performance management
- Excellent reporting skills
- Computer literate

Successful applicants will enjoy ongoing training with everchanging legislations, a cool starting salary, 25 days holiday per year + BH and a vibrant working environment.

If you are looking for a career that offers the above and more, please contact Jemma to apply.

Due to the shift times, ideally, access to transport or a full driving license is desired but not essential
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