This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. From the very first contact made by our clients our Funeral Arrangers are instrumental in planning a bespoke funeral service for their loved ones.

No two days are the same as a Funeral Arranger and you will meet the bereaved in a variety of circumstances and need to be a good communicator, empathetic, organised, good under pressure and have a high attention to detail.

Funeral Arranger Duties:

To arrange a funeral in accordance with our clients wishes and within company policy
Offer transparent advice on our funeral options clearly explaining the cost, payment expectancies and invoice terms
To work closely with other colleagues across the business to provide exemplary service
Complete all administrative tasks both on paper and digitally to capture funeral details
To ensure that payments, invoices and donations are dealt with in the appropriate manner
Proactively deal with queries efficiently, promptly, and courteously
To ensure that all work is completed accurately and to a high standard
Support the family during chapel visits and when spending time with the deceased
Work closely with local organisations such as churches, hospitals, GP's, Crematoriums and Cemeteries
Participate in Bereavement support groups and community activitiesFuneral Arranger Requirements:

The ability to be able to work well in a team and in a fast paced environment
Possess initiative to share workload appropriately in order to complete an arrangement
To be approachable and polite to clients with a smart appearance and demeanour.
Excellent communication skills and a pleasant telephone manner.
Have good computer skills and knowledge of the Microsoft Office suite.The successful applicant will be discreet, well presented, highly motivated, possess excellent organisational and communication skills, be willing to work within a fast-paced environment and within a close-knit team.

In return, we offer a competitive rate of pay plus benefits and training will be given and a uniform provided.

Job Type: Full time - Standard hours of work are 8.30am to 5.30pm, Monday to Friday.

Salary: £26,520.00 per annum

Benefits

31 days a year holiday inclusive of bank holidays
Uniform and all necessary PPE provided
Full training for those new to the role
On site car parking
Contributory pension
Non-contributory life cover
Continued professional development as part of our Group Life Long Learning programmeAbout our hiring process

We encourage applicants for all backgrounds - come and talk to us and see if we are a fit for what you are seeking in your career
We have adjustments available for those who may need additional assistance
We aim to get back to our candidates as soon as possible - you will be given a single point of contact when you apply who will be the person to whom you can address queries
All candidates will get feedback about their interview and we welcome feedback on how you found the process too
We aim to get back to all candidates within 3 days of their CV submission
We aim to get back to all candidates within 5 working days of their interview
Interviews are predominantly face to face with a manager or director and a member of our HR team
Interviews are question and answer based and you will have the opportunity to ask questions about both the role and the company
You may also need to undertake a role appropriate competency test or have the opportunity to spend a period of time learning more about the role
We will expect you to be able to answer questions about yourself, your CV and your previous experienceIf you would like to be considered for the Funeral Arranger position please apply with your CV and covering letter.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND MEMBERS OF THE EQUALITY REGISTER, “COMMITTED 2 EQUALITY