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DATE ADDED: Wed 19/06/2019

Field Service Engineer

London, UK

JOB TYPE: Permanent

SALARY: £24500 - £25000/annum + OTE £30,000

Job Title: Field Service Engineer

Salary: £24,500-£25,000 (OTE £30,000)

Location: North London

Job type: Permanent

Vacancy Reference: HQ5947

A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for field service engineers to join their growing team. Through great technical and interpersonal skills, the field service engineers will provide high quality installations, repair, maintenance and customer service. This will include analysing and solving technical issues and undertaking maintenance of the company's portfolio. This is a great opportunity to work for a market leader in the use of technology to enhance the quality of care of peoples' lives. You will ideally be based in north London..

Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.

Key Responsibilities:

Repair and maintain equipment and systems
Perform first line repairs and preventative maintenance checks
Provide technical assistance and training to other team members and customers
Undertake and assist with installation activities, site visits / commissioning / surveys etc.
Identify and resolve issues impacting upon customer satisfaction
Commission new installations prior to hand-over
Have an in-depth knowledge of all core products
Achieve and exceed productivity and performance targets and KPIs
Promote the company as a world class service provider

Knowledge, skills and qualifications - essential:

A basic understanding of Electrical and Electronic systems/principles
Problem solving and analytical skills
Effective communication skills
Excellent time management and planning skills
Good IT skills
Sound knowledge of Health Safety issues
Full driving licence

Knowledge, skills and qualifications - desirable:

Some experience of repairing any of the following: Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.
A pass at ONC level, equivalent NVQ Level 2 or 3 or alternative in a technical discipline (Electrical or Electronic Engineering)
Ability to work at heights or in confined dusty spaces
Experience of working with KPI's, performance measures, SLA's or similar
Experience of working with the elderly or vulnerable
Some knowledge of networks and IP based systems

Person Specification:

You should be smart and tidy in appearance with a good health record and a flexible approach to work. In addition, you will be someone who is able to demonstrate a customer first attitude. You will be willing to undertake training as required and will agree to undertake a CRB check.


Life Insurance
Scottish Widows Pension

25 days leave plus bank holidays (plus ability to buy up to three days extra)

Salary: £24,500-£25,000 (OTE £30,000)
Role: Field Service Engineer
Job Type: Permanent
Location: Greater London,

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