Hire Desk Executive

Location: Alton, Hampshire (GU34)

Hours: Monday-Friday, 7:30am-5:00pm

Salary: £30,(Apply online only)-£32,(Apply online only) per annum

About Us

Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience.

Main Purpose of the Role

The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch.

Primary Roles and Responsibilities:

Process and respond to all hire desk queries.
Manage the stock system and distribution of products between depots.
Efficiently manage the following tasks:

Scheduling of large deliveries
Processing of off-hire requests
Liaising with customers for off-hire requests and booking details
Recording and forwarding of customer complaints to relevant departments
Maintaining and updating records of sales-to-hire conversions
Maintaining minimum hire stock levels for all depots
Following up on all FOC hires to maintain the 1-week trial
Arranging 6-monthly hire exchanges/swap-outs
Tracking and updating all test certificates for the hire fleet
Sending out weekly live hire reports to customers
Processing goods-in for all off-hire stock following yard inspections
Communicating with operations for lead times and stock inquiries
Handling queries from warehouse, yard, and transport staff
Liaising with Transport for all site bookings

Provide exceptional customer service by:

Identifying when a gift is suitable for a customer
Demonstrating genuine care for the customer
Displaying strong attention to detail in all aspects of your interactions.

KPI's

Efficient processing of orders and work-flow
High levels of customer satisfaction (NPS score)
Timely and complete delivery of orders, with prompt communication to operations
Effective solutions for both the team and customers
Maintaining a positive Conquip brand image
Optimal hire fleet utilisation

Basic Skills Required

Teamwork
Strong planning and organisational skills
Clear communication
Problem-solving abilities
Time-management skills

Key Personality Traits Required

Ability to work efficiently under pressure
Accuracy and keen attention to detail
Excellent written and verbal communication skills
A "can-do" and solutions-oriented attitude in a fast-paced environment
Positive mindset and high performance
Alignment with Conquip's 5 core values

Please apply directly to this advert for immediate consideration, or reach out to our Head of Recruitment for further information.

Team Conquip