Field Service Engineer - Photocopier
Field-Based in and around Northamptonshire
Monday - Friday, 08:30 - 17:30
£30,000 - £34,000

We are seeking a proactive and customer-focused Field Service Engineer to join our well-established client's team. In this field-based role, you will be responsible for maintaining, servicing, and performing emergency repairs on photocopiers and related equipment at customer sites in and around Northamptonshire.

Key Responsibilities:

Perform routine maintenance, diagnostics, and emergency repairs on photocopiers and multifunction devices at client locations.
Identify faults, repair or replace damaged components, reassemble machines, reinstall software, and test systems for functionality.
Efficiently travel to customer sites, ensuring a professional appearance and maintaining a clean, road-legal company vehicle.
Accurately complete job reports, paying close attention to response times, job closure, and parts booking.
Maintain and manage car stock to ensure availability of key components.
Use IT systems to diagnose and resolve issues effectively.
Support the basic installation of new machines at client sites.
Carry out ad-hoc tasks assigned by the Office Manager, Service Manager, or Managing Director.
Participate in training during quieter periods to maintain and develop technical skills.
Maintain clear and professional communication with the Service Administrator.
Provide remote support via phone when necessary.
Demonstrate a working knowledge of print management software such as Papercut and SafeQ. 

The Ideal Candidate:

Strong problem-solving and troubleshooting abilities.
Previous proven experience working within the print / photocopier industry.
Good communication and interpersonal skills.
Ability to work independently and manage time effectively.
Basic understanding of print management software and IT systems.
Valid driving license required