Position: Senior Account ManagerLocation:West SussexSalary: £Neg dep on expThe Company:My client specialises within the Direct Mail industry.The Role:
• Build and maintain strong client relationships with multiple stakeholders, to include key client representatives, business end users, designers, suppliers, production and operations teams.
• To ensure all telephone calls / emails are answered timely and in a professional manner, acting as a focal and information source for general / bespoke print management enquiries.
• To prepare and supply clients with written quotations for general / bespoke print management requirements, in line with company policy.
• To liaise with designers and suppliers to create bespoke artwork / products, for client sign-off.
• To process general and bespoke print management official orders in a timely manner, in line with company policy.
• To track client orders, ensuring they are delivered within agreed timeframes, and client promptly informed of any anticipated delays.
• To ensure client concerns (for example, damaged delivery complaints) are dealt with both effectively and timely and communicated accordingly.
• To handle any packaging requirements for the business and ensure stock levels are maintained.Requirements:
• A minimum of three years Account Management experience with previous experience in the Print industry either working directly with a Printer or Direct Mail account management
• Quality - Desire to deliver quality outputs, with clear client focus. Ability to read and follow instructions accurately and consistently and to follow company quality procedures and checks.
• Attention to detail - Eye for detail and ability to spot potential problems before they occur. Complete work without need for checking and to deadlines, strive for high standards.
• Attitude - Enthusiastic, highly motivated, good work ethic, flexibility to tasks, desire to learn, accept ownership and responsibility within given levels.
• Communication - Excellent communication and problem solving skills, ability to liaise with and communicate instructions and requirements to team members.
• Teamwork - Highly enthusiastic team player, with positive team attitude. Resilient with the ability to work under pressure. Exceptional time keeping.
• Data Security - Strong commitment to treat all client data as strictly confidential.
• Technical - Good all round MS office capability with emphasis on Microsoft Excel. Experience of mail merge and working with pdf artwork advantageous.
• Education/qualifications - Good level of literacy and numeracy.
• Self-Management, Organisational and Project Management skills.