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Date Added: Wed 08/09/2021

3Rd Line Support

Hampshire, UK
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Company: SPECTRUM IT RECRUITMENT

Job Type: Permanent, FullTime

Salary: £35000 - £45000/annum

2nd / 3rd Line Support - £35-£45k

Remote or Office Hybrid

We are seeking experienced Service Desk Analysts to work in a busy and buoyant service desk within a highly successful global technology specialist.

The role is to provide remote, telephone and onsite support services around the company's entire product suites, to external (and occasional internal) customers.

This is not an MSP, the company build and implement software, systems, and services to public sector organisations.

Role & Responsibilities:

Answer, log, diagnose and resolve customer support queries
Installation and configuration of client/server and peripheral hardware platforms
Bespoke application installation, configuration & support
System administration (including backup)
Facilitate hardware and software (OS & Application) upgrades
Site surveys and customer audits
Perform customer demonstrations & on-site user training for customers
Provide out of hours support on rota
Support the development of Quality & Security procedures, processes and WI's
Maintain Local Infrastructure and Services
Mentor and support other team members and provide internal training
Competencies:

Microsoft Client and Server operating systems
Microsoft Desktop products
Networking, structure cabling and routing
Backup and recovery
Security protection and patching
SQL Database/DBMS
Knowledge of Information Security procedures and staff responsibilities
Key Skills required:

Technical (3+ years)
Microsoft Client and Server operating systems
Microsoft Desktop products
Networking, structure cabling and routing
Backup and recovery
Security protection and patching
SQL Database/DBMS
Hit apply now or contact Lesley Morgan and Spectrum IT Recruitment, Southampton. (url removed)
Apply Now