Workplace Pension, 24 days Holiday + bank holidays, private medical care, phone

Role:

The HVAC (heating, ventilation, and air conditioning) Service Manager is required to work in a building services field to manage and develop the Service area of the company. This manager will lead staff members who commission, repair and maintain heating and air conditioning systems and Gas Safe in a primarily commercial environment. This manager routinely works directly with the service engineers and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a company representative, the HVAC Service Manager often communicates directly with customers and suppliers to ensure accurate communication of job or project status and requirements.

Duties & Responsibilities:

The HVAC Service Manager directs daily operations of the HVAC Service Department by successfully performing the following tasks, duties and responsibilities:

Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers' expectations

Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements

Supervises and directs the HVAC engineers to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction

Reviews engineers' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

Responsible for HVAC engineers' performance appraisals, reviews and for setting improvement goals per company requirements

Establishes and maintains a regular training program to ensure that HVAC engineers are properly trained on latest service techniques and safety procedures for equipment and general working conditions

Conducts group and one-on-one meetings with engineer/s as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings

Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements

Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labour hours and parts or material used

Maintains communication with suppliers and manufacturers personnel concerning warranty issues, operational problems with products, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department

Develops and monitors budgets, goals and objectives to insure departmental profitability

Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables

Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met

Ensures that all company/department policies are being followed by all HVAC engineers

Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy

Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow engineers to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained

Keeps current with latest factory OEM training on current products, coordinates HVAC engineer training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment

Generate sales leads; and promotes and develops maintenance/service agreements and estimates

Manages larger installation, start-up and commissioning projects; coordinates and directs a team of engineers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

Work with other departmental managers to meet company and departmental goals and objectives

Other tasks and responsibilities as required to maintain efficient department operation

Produces quotes in a timely manner for clients for repairs and service agreements

Requirements:

* The HVAC Service Manager should possess the following skills, characteristics and abilities:

* Excellent customer service and sales skills

* Proven Track Record of HVAC Management related experience; or an equivalent combination of education and experience

* Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems

* Has the ability to read, interpret, utilise and train on manuals, schematics and control circuits related to HVAC and refrigeration systems

* Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

* Excellent leadership skills to enhance team productivity and standards of work produced

* Excellent verbal and written communication skills; and strong conflict management skills

* Detail oriented and highly organised with the ability to handle multiple tasks and assignments

* Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

* Possess a strong personal desire for improvement; and the desire to motivate HVAC engineers to be better tomorrow than they are today

* Have a clean, neat and professional appearance; a top performer who can instil pride of workmanship in themselves and in others

* Valid driver's license with a clean driving record and background

* Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required