I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team.

You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities.

Key Responsibilities

Act as a main point of contact for residents, community groups, and key stakeholders
Build and maintain strong relationships with local organisations, partners, and elected representatives
Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation
Provide guidance and support to community groups on governance, funding, and development opportunities
Promote community initiatives and ensure residents are informed about key services and developments
Deliver digital inclusion initiatives, supporting residents to overcome barriers to access
Support the delivery of community programmes, including funding initiatives and neighbourhood plans
Monitor and evaluate engagement activities, capturing data to measure impact and outcomes
Ensure compliance with health & safety, equality, and regulatory requirements
Attend occasional evening and weekend meetings where required

About You

Experience in community engagement, housing, or a similar customer-focused role
Strong communication and relationship-building skills
Experience working with residents, stakeholders, or community groups
Ability to manage multiple priorities in a fast-paced environment
Confident using IT systems and recording/reporting data
A proactive and solutions-focused approach