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Date Added: Thu 28/04/2022

Hiring Immediately - Customer Service Advisor - Open Day

West Yorkshire, UK
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Company: FMG LTD

Job Type: Permanent, FullTime

Salary: £19554 - £21995/annum

We've got some exciting news for anyone looking for a new career in the Huddersfield area!

On Thursday, 19th May between 9:30am and 7pm, FMG will be hosting an Open Day for anyone interested in learning what it's like to work for Huddersfield's 'top employer' (an accolade granted by the Huddersfield Examiner back in November 2019) and one of the largest businesses in the region.

FMG are well known in the automotive industry for delivering exceptional, award winning levels of customer service across Fleet Incident Management and Specialist Vehicle Recovery services. Due to our continued success with new business contracts, along with exceptional growth through existing client relationships, we're looking for a variety of people to join our team across a wide range of roles.

Alongside brilliant opportunities in areas such as IT, Finance and Business Change, we're particularly interested in expanding our Customer Services & Claims team's with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

As a Customer Service Representative/ Motor Insurance Claims Handler, you will primarily handle a range of inbound and expected outbound calls with customers who have often just been involved in an accident. You will use your great listening skills, empathy, and the determination to go the extra mile for our customers. In time, as you build your knowledge of our services and support, you will become adept at resolving complex problems.

Why choose FMG:

Competitive package - From £19,554 to £21,995 (depending on experience) & competitive bonus scheme on top!

Financial Benefits - monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance, and a range of national and local retailer discounts on everything from supermarket shopping, designer clothes and experience days through our exclusive employee benefits hub.

Lifestyle & Wellbeing Benefits - 33 days holiday increasing to 36 with length of service (inclusive of public holidays). A GymFlex scheme offering discounted gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

An award-winning environment - ours is a great community to be a part of.  Working with great colleagues is just as important to us as providing a great service to our customers. Our new offices offer fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme- it is a great place to call home.

Motoring Benefits - free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Personal Development and Training - Supporting you to be the best Customer Service Representative you can be - preparing you for success right from the start. When you join us, you will enjoy a structured 12-month training programme allowing us to ensure you continue to develop in your role through on-going coaching and support. Better still, as you progress, your salary will too.

During our Open Day we aim to give a flavour of working life at FMG, including an overview of our business, a tour of our offices, speaking to some of our colleagues about their roles and experience with us, and providing the opportunity to generally find out more about the fantastic careers we can offer. On top of this, we'll give all interested attendees the opportunity to meet with our dedicated recruitment team to discuss our recruitment process and provide support with your application.

If you'd like to arrange a time to come along to our open day, please apply now and we'll be in touch to book you in- this is an opportunity not to be missed
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