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Date Added: Tue 26/07/2022

German Customer Service Advisor

Liverpool, UK
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Company: BROOK STREET

Job Type: Permanent, FullTime

Salary: £21450/annum

Do you want to work for a well-established company that will shape the future of service and shape customer experience for some of the world`s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with our client, you will have the chance to improve quality of life across the UK and across the globe. This is a HYBRID position, and the candidate will need to be fluent in English and German and we are looking for TWO candidates for this role.

Location: Liverpool City Centre

Salary: - £21,450pa

Hours: 5 days a week with a mixture of shifts- 37.5 hours a week. Monday- Friday 8:00am-2pm or weekend working 9am-5pm

Day to day duties:
? Engaging with customers to gain a full personal understanding of their requirements
? Covering an expanding scope of services to support customers across the full customer journey
? Managing customer interactions involving stakeholders from the partner network
? Developing a deep understanding of vehicles and services and their benefits for customers' work, adventure, or outdoor life
? Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
? Providing feedback for ongoing improvement of processes

A suitable candidate will have:

? Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
? Excellent verbal and written communication skills in German as well as in English.
? Strong communication skills with the ability to tailor information to individual customer needs
? Good social and interpersonal skills
? Good listening and problem-solving skills

Company benefits:

¢ A salary of £18,798 per annum on a permanent, full-time basiss
¢ 25 days holidays per year (Holidays run January - December)
¢ Automatic enrolment to pension scheme
¢ Full classroom trainer led training provided
¢ Great location for all types of transport i.e Train, Car, Bus
¢ Full equipment provided to support hybrid working
Company benefits scheme
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