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Date Added: Tue 17/01/2023

1St & 2Nd Line Support

Bristol, BS1, UK
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Job Type: Permanent, FullTime

Salary: £135 - £140/day

1st & 2nd Line Support Engineer

Location: Mangotsfield, Bristol

Salary: £140 per day in scope of IR35 (Umbrella)

Contract vacancy, full time - temp to perm available

Role purpose:

The core purpose of this role is to deliver onsite IT assistance to our client, this includes technical assistance as well as advice on the usage of systems/equipment. The IT team focuses on providing a customer service centric approach to the delivery of support services to the client, this role is a key visible component of the service delivery. This role will work closely with the IT team, members of staff and 3rd parties to build, maintain and support the systems used across the business.

The role works closely with other members of IT and will benefit from being able to learn and develop through these means.

Key duties:

Provide onsite assistance for all IT related issues, including CCTV and Access Control
Work with other teams within the IT department to improve knowledge, documentation, and overall process
Troubleshoot issues that are reported to IT; typically relating to desktops, multi-media equipment, basic networks, access related issues and applications
Work with the centralised service desk to provide an optimum service to the IT users
Maintain an up-to-date record within the Service Management System with ticket updates or additional information as appropriate
Provide training to staff on the usage of IT systems where required
Escalate issues to other team members as appropriate; providing a clear record or actions completed to date
Undertake physical installations and/or moves of hardware
Work on nominated project elements as required
Own the removal and disposal of legacy equipment from site
Perform onsite maintenance of server related equipment where required
Maintain centralised IT documentation, including IP schemas, application installation documents and registers of equipment--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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