As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.

Client Details

Personal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.

Description

Personal Case Manager, near Reading:

Manage customer cases from initiation to resolution, ensuring a seamless experience.
Provide accurate and timely updates to customers regarding their cases.
Collaborate with internal departments to address customer queries efficiently.
Maintain detailed records of all customer interactions and case progress.
Identify and escalate complex cases to appropriate teams when necessary.
Support continuous improvement by providing feedback on customer service processes.
Ensure compliance with company policies and industry regulations.Personal Case Manager

Deliver consistent, high-quality service in line with organisational values.

Profile

Personal Case Manager, near Reading:

A successful Personal Case Manager should have:

Experience in customer service and lots of experience of dealing with complaints
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal abilities.
Proficiency in managing multiple cases simultaneously.
Familiarity with CRM tools or case management systems.
A proactive approach to customer satisfaction and issue resolution.Job Offer

Competitive salary in the range of £25000 - £27000 per annum.
Permanent role with opportunities for professional growth.
A supportive and collaborative workplace environment.
Chance to contribute to a respected organisation in the industrial/manufacturing industry.If you're ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today