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Date Added: Sat 18/07/2020

Research Specialist

Tempe, Arizona, US
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Job Type: Permanent, FullTime

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation s largest mortgage
subservicers. We have achieved success by empowering people with company
ownership, real programs that provide avenues for advancement, and a great
atmosphere that makes everyone look forward to the workday. Get your share of
our success by considering the opportunity to join our team as a Research

* Research and resolve customer issues which require in-depth research.
Provide a detailed and professional written or verbal response to the
customer upon resolution.
* Ensure all assigned tasks and emails are closed within compliance of
established SLA s
* Answer customer (Internal and External) telephone inquiries
professionally and courteously, while demonstrating effective listening
skills in providing information and/or resolution to the matter
* Meet the requirements for quality, productivity, and attendance
* Participate in all research campaigns and activities
* Suggest enhancements during regular One on Ones with the management team
* Complete other duties and projects as assigned by their Manager.

* College degree or customer service/mortgage banking experience in a call
center environment
* 2+ years relevant experience
* Mortgage servicing experience preferred
* Problem-solving skills
* Commitment to excellent customer service and resolving issues at the
first point of contact
* Flexibility and willingness to work in a team environment
* Excellent written and verbal communication skills and aptitude for
business math


Cenlar FSB offers outstanding benefits which may include paid medical/dental/
life insurance, 401k, employee ownership, tuition assistance, a supportive work
environment, and genuine opportunities for advancement. Cenlar is a Drug Free
Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/

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