Ready to kick-start your career in a dynamic environment? Do you have a passion for customer service and an eye for sales? Are you ready to be part of a team that values your contributions?

We are currently looking for a Telesales / Customer Service Administrator to join our busy team in Stoke-on-Trent! This is not just a job; it's an opportunity to connect with customers and make a real difference in our thriving organisation.

Hours of Work: Monday to Friday

- Monday: 06:00 - 15:30

- Tuesday to Thursday: 07:30 - 15:30

- Friday: 07:30 - 14:00

Telesales / Customer Service Administrator Duties:

In this role, you will be the heart of our communication with customers, ensuring that they receive outstanding service every step of the way. You will handle incoming and outgoing calls, assisting customers with orders, and offering promotions without the pressure of cold calling. Your ability to build rapport will foster relationships that are essential in driving sales whilst ensuring customer satisfaction. You'll also have the chance to manage stock control and paperwork, contributing to a smooth operational flow.

Telesales / Customer Service Administrator Requirements:

- Excellent telephone and customer service skills

- Experience in a customer-facing or telephone-based role

- Strong interpersonal skills with a personable approach

- Ability to thrive in a fast-paced environment and multitask effectively

- A proactive attitude towards upselling and building customer relationships

Telesales / Customer Service Administrator Benefits:

- Competitive salary of £25,900.00

- 28 days annual leave (inclusive)

- Pension scheme with auto enrolment

- On-site parking available

- Access to an Employee Assistance Programme for support and guidance

Meet the Organisation: Who We Are and What We Do

At Dalziel, we're proud to serve the meat processing and retail butchery industry across the UK. With an extensive product range that includes meat seasoning blends, frozen and chilled meat, and industrial food machinery, we're a leader in our field. Our culture is inclusive, and we value diversity in our workforce to help create an equitable workplace for everyone.

If you think you are suitable for this Telesales / Customer Service Administrator role, please apply now! We can't wait for you to join our vibrant team and embark on this exciting journey with us!

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard