Company: TALK STAFF
Job Type: Permanent, FullTime
Salary: £26,000 - £28,000 per annum
We are currently looking to recruit a Customer Service Specialist for our successful, family run business in Nuneaton, who offer growth of their employees and offer a number of benefits.
The main purpose of the role is to deliver customer service skills across our clients portfolio. The successful candidate will need to have a willingness to offer customers an excellent and smooth customer service experience.
To be considered for the role, you’ll require the following essentials:
- The ability to deliver excellent customer service skills to each customer
- Be approachable with good interactive and communication skills
- Have a strong knowledge of Microsoft Word, Outlook and Excel
- Demonstrate the ability to work on your own initiative aswell as part of a team
- Be enthusiastic, optimistic and good at working in teams
- Work with a positive attitude and the aim to succeed within the role
- Being multilingual would be advantageous but not essential
Within this position, you’ll also be:
- Your main focus will be to liaise with customers who contact our Client via telephone and email
- Liaise with other departments such as the sales team, logistics and warehouse
- Prepare quotes ready to be sent out
- Manage the after sales service
- Manage and resolve any queries and follow the process through
- Update customers of their orders as well as stock pricing, delivery times, invoices etc
- Ensure that all queries are answered within a timely to manner using the CRM System
- Display a professional customer service whilst identifying potential opportunities to maximise processes and targets
- Processing and updating incoming orders accurately
Salary & Working Hours
- £26,000 - £28,000 DOE; Full Time
- Additional leave
- Smart Casual dress
- Company events
- Company pension
- On-site parking
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
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