Looking for multiple Customer Services Team Members to join a busy call centre in Milton Keynes, will suit people that have worked in any customer service industries: Retail, hospitality etc.
You will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction.
Permanent position, with a starting salary of £8.14 (£16,931)
40 hours a week across 5 working days, working 8 hours a day within the operating days of Monday - Sunday.
This is an exciting opportunity to gain experience working in a corporate, busy and fun environment.
My client offers, training and development, career progression and social activity/atmosphere.
Immediate starts, please send your CV and call for more details
·Delivering a high standard of quality of customer service
·Handle incoming Service & Support calls ensuring that ID and verification processes are adhered to
·Process debit card payments
·Provide assistance with balance requests, password setup and all general customer requests for information concerning the product
·To meet and maintain a quality standard
·Ensure that Key Performance Indicators are achieved in order to meet Service Level Agreements
·Deal with all complaints in accordance with the Internal Complaints Procedure. Log any resolved complaints or escalate any unresolved complaints.
·Maintain a proactive approach to delivery
·Manage self against quality targets
·Use agreed company methodology and processes to ensure full internal and client audit trail is maintained. Input to the process of contact reporting
·Retain and constantly update product knowledge on a daily basis on the various qualifications, using methods that are available
·Maintain an understanding of team and operational customer satisfaction ratings. Strive through best practice management to improve ratings
·Ensure that each customer contact received is handled in a courteous, efficient and effective manner
·Escalate any potential problems and feedback from customers to the management team using appropriate methods.
·Ensure that all communication is accurate
·Deal with change in a positive, supportive manner that represents the companies drive for excellence.
·Liaise professionally and effectively with departments ensuring that rapport building is used to maintain the relationship
·Resolution of escalated / 2nd level calls
·Pilot group participation
·Quality Assurance Support as required
·Provide on the job training to Team Members
·Floor walk to assist colleagues with queries
·Provide support to other areas of the business as and when required