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Date Added: Sat 17/10/2020

Retention Team Manager

Birmingham, UK
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Job Type: Permanent, FullTime

Our client is looking for a talented, confident and inspirational Retention Team Manager to join their expanding team.
Do you have automotive experience in sales or aftersales? If so this role would be ideal for you! The successful candidate will build, maintain and manage a team of B2C inbound/outbound telephony agents providing the support, guidance and leadership required to achieve revenue and quality targets.
What you will be doing as their Retention Team Manager? - Develop the team by training, coaching, and motivating - Preparing and conducting regular 121's and team meetings - Being involved in the recruitment & training process for new team members - Driving productivity to achieve targets whilst maintaining the highest levels of customer service What are they looking for in their Retention Team Manager? - Proven track record in managing a successful and results-orientated inbound/outbound sales/service team - A hands-on manager who is able to coach and motivate their team - Exceptional communication and people engagement skills - Ability to operate in a fast-paced environment - A self-starter, who thrives under pressure to achieve challenging goals - Demonstrates initiative, self-motivation and tenacity What are the benefits of joining their team as their Retention Team Manager? - Competitive salary plus bonus - Healthcare Cash Plan - Free on-site parking - Pension Contribution - Career Progression/ILM accreditation If this sounds like you and you would like to join them as their Retention Team Manager, please click ‘Apply’ now.
They would love to hear from you!
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