COMPANY: NYMAN RESOURCING LIMITED
JOB TYPE: Permanent
SALARY: From £45,000 to £55,000 per annum
A prestigious Asset Manager based in The City is seeking a talented Application/ Production Services Analyst to provide application second line support for trading platforms used by their investment management business users. As part of a global team the role requires you to perform the following prime functions:
Incident management: Troubleshoot production issues and find root cause through analysis. You will need to provide resolution or escalate the incident to the appropriate support team within defined service level agreement (SLA). If escalated, then you will drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.
Problem & change management: You will identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes and preventive maintenance activities like DR role swaps.
Support & operations: You will perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.
Communication and reporting: You will regularly communicate to business and technology stakeholders through emails, phone, chat etc.
Continual improvements: You will identify, suggest and implement continual improvements through automation or process changes.
You will be comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc.
Provide application support to wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems.
Manage support transition for new applications and functional changes from delivery teams.
Contribute to enhancements for existing product as an individual contributor.
Work closely with the project manager to understand and report back regular status of assigned tasks.
Perform regular knowledge sharing through documentation and training sessions to other members.
Work on-call rotation and work in shifts (early morning, late evening and/or weekends).
Experience in working for validating and performing DR transitions.
Experience and Qualifications
MSc / BE / BTech / MCA or equivalent degree from a reputable university
2 - 6 years or above of relevant industry experience in developing or supporting IT applications.
At least 1 year of relevant experience in a production services role.
Financial domain (Investment Banking / Wealth Management) working experience.
Experience working with multi-cultural and geographically disparate teams.
ü Experience of ITIL service delivery, preferably with a formal ITIL qualification.
• Hands on experience supporting applications that use the following technologies:
- Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
- Unix platforms
- Unix shell scripting
- C#andJava/J2EE applications
- Enterprise messaging products (preferablyMQSeries)
Knowledge of Charles River overnight batch process or other overnight OMS batch support would be desirable.
Experience and well versed with batch scheduling tools – Control-M, Autosys etc.
Experience of FIX protocol and ability to understand FIX messages for electronic trading.
Experience in configuring and administering order management systems; Charles River IMS v9 preferred.
Knowledge of trading investment management process, financial instruments and how they are traded.
Experience supporting order management systems, electronic trading and matching venues.
Exposure to DevOps and Agile delivery processes.
Experience in automating real time application monitoring (ideally using ITRS Geneos).
Experience or familiarity with other databases such as Sybase, SQL Server.
Experience in stored procedures and database development in Oracle 10g or above using PL/SQL.
Good understanding of release and deployment management process.
Experience in the production failover and disaster recovery.
Role: Trading Platform Support
Job Type: Permanent
Location: South East
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