Parts Sales Advisor

CRP Group has partnered with an industry-leading EV manufacturer to help recruit x2 new Parts Sales Advisors, based in South Yorkshire. The position has arisen following an internal restructure, as the company focuses on developing a best-in-class aftermarket parts and service solution. You’ll play a key role in supporting this growth by delivering professional, accurate, and customer-focused parts solutions that maximise vehicle performance and customer satisfaction.

Key Responsibilities:

• Communicate effectively with customers across appropriate channels
• Identify and supply correct parts by checking against customer BOMs and technical documentation
• Ensure a "right first time" approach to all customer requests and orders
• Provide accurate information on parts availability, pricing, delivery timelines, and order updates
• Handle customer enquiries professionally and efficiently
• Record customer orders accurately in internal systems
• Maintain and update the CRM system, capturing relevant customer and market information
• Support parts sales growth through targeted marketing initiatives and upselling opportunities
• Manage discounting within authorised limits to ensure profitability
• Recommend product improvements and provide feedback based on customer interaction
• Maintain a clean, safe, and professional working environment, following health and safety procedures
• Support the launch of new products and participate in continuous improvement initiatives
• Actively engage in team meetings and contribute to process and service enhancements
• Provide high-quality service that builds strong customer relationships and loyalty

What We’re Looking For:

• Strong customer service and communication skills
• Good technical understanding of automotive or EV components
• High attention to detail with a focus on order accuracy
• Experience using CRM or ERP systems
• Self-driven, problem-solving mindset with a collaborative attitude

Why apply?Be part of a forward-thinking company that’s shaping the future of electric transport. As they build a market-leading aftermarket support function, you'll contribute directly to the success and be part of a dynamic, growing team in a company that values innovation, accountability, and continuous