Job Title: General Manager
Department: Executive Office
Reports To: Chief Operating Officer
This position is responsible for recommending the hotel's budget, marketing plans, business plans, and managing within the approved plans and objectives. This position is responsible for the direct supervision of the hotel's leadership team and the indirect and or/direct supervision of all hotel associates. The position has contact with the hotel owners to provide information and discuss the operation of the hotel in accordance with all brand, hotel franchise, and management company policies and procedures.
DUTIES AND RESPONSIBILITIES include the following:
Maximize revenue and profitability of the hotel through effective management of sales and revenue management as well as cost containment and efficiencies.
Attract, retain, and motivate associates. Hire, train, develop, empower, coach/ counsel, and conduct performance/ salary reviews, resolve problems, provide open communication, discipline and terminate as appropriate.
Works with the leadership team to continually improve hotel operations by evaluating guest services and understanding what’s trending in the local market.
Analyzes business results on a regular basis and takes actions to improve results as appropriate.
Implement company programs, develop and manage property programs and manage the operations of the hotel in a manner consistent with the requirements of hotel, the brand, franchise agreement, management company, federal/state laws to maximize profits and limit liability.
Develop, recommend, implement and manage the hotels annual and long term operation of sales and marketing, capital, revenue, expenses and profit goals to meet/exceed owner and corporate management expectations. Develop annual budgets and marketing plans in conjunction with management company.
Resolve guest complaints as appropriate to maintain high level of customer satisfaction and quality, and meet and exceed brand standards.
Maintain the property in first class condition, protect secure and enhance the assets as appropriate.
Participate in community organizations to maintain high visibility and promote a good image thus fostering future growth and building professional relationships.
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis.
Execute and promote accident prevention program to minimize liabilities and related expenses.
Other duties as assigned.
Requires considerable working knowledge of all major areas of the hotel and the skill to integrate and communicate information as appropriate.
Requires highly developed communication skills to interface with executives at all organizational levels; owners, investors, associates, and guest.
Understands factors that influence business from key accounts and area attractions and how to adjust strategies to increase yield.
Understands the strategic positioning of the hotel and how the products and services offered compare within the competitive market for targeted market segments and be able to acquire business.
Understands how P&L is prepared and the line items impacted by department and how to impact results.
Examine the financial data to evaluate the position of the hotel and clearly communicate expectations and actions to maximize the organization’s financial performance.
Ability to assign tasks, assess skills, set objectives, and communicate effectively.
Must have strong computer skills.
EDUCATION and/or EXPERIENCE
2+ years of experience as a Hotel General Manager
Some level of Food & Beverage experience required
Chicago based Hotel Management Company looking to grow.
Role: Hotel General Manager
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