Job Title:

Dynamics 365 Customer Engagement (CE) Functional Consultant

Location:

Remote - UK

About the Role:

We are seeking a Dynamics 365 CE Functional Consultant to join the team. The ideal candidate will have hands-on experience in implementing and configuring Microsoft Dynamics 365 CE modules, with a strong understanding of business processes and the ability to translate requirements into effective solutions.

Key Responsibilities:

* Work closely with stakeholders to gather and analyze business requirements.

* Configure and customize Dynamics 365 CE applications (Sales, Customer Service, Marketing, etc.).

* Design and deliver functional solutions aligned with best practices.

* Support data migration, integration, and testing activities.

* Provide end-user training and documentation.

* Collaborate with technical teams to ensure seamless delivery of solutions.

* Participate in workshops, demos, and client meetings.

Required Skills & Experience:

* 2-5 years experience working with Dynamics 365 CE (CRM).

* Strong knowledge of CE modules (Sales, Customer Service, Marketing).

* Experience with Power Platform (Power Apps, Power Automate).

* Understanding of business processes in sales, service, and marketing.

* Ability to write functional specifications and user stories.

* Familiarity with data migration and integration concepts.

* Excellent communication and stakeholder management skills.

Desirable Skills:

* Experience with Azure services and integrations.

* Knowledge of Dynamics 365 Field Service or Project Operations.

* Basic understanding of JavaScript and plugins for CE customization.

* Microsoft certifications (MB-210, MB-230, PL-200) are a plus.

What We Offer:

* Competitive salary and benefits package.

* Opportunities for professional growth and certification.

* Collaborative and supportive team environment.

* Exposure to diverse projects and industries