Reports to: Registered Manager / Director

Location: Based across Croydon and Kingston branches

Contract: Full-time / Permanent

Salary: up to £30K

Hours: 37.5 hours per week (some flexibility required)

Job Purpose:

To support the Registered Manager in ensuring both Croydon and Kingston branches are fully compliant with Care Quality Commission (CQC) regulations, local authority contractual requirements, and internal governance standards. The Compliance Officer will oversee quality assurance, audit processes, and risk management, helping maintain high standards of care and regulatory readiness at all times.

Key Responsibilities:

🔍 1. CQC Compliance and Inspection Readiness

Monitor and ensure both branches meet the CQC's Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive, and Well-led.

Maintain compliance folders, ensuring documentation such as Statement of Purpose, service user guides, complaints, and audits are up to date and accessible.

Support the RM with preparing for CQC inspections, including evidence collation, self-assessments, and staff briefings.

Carry out internal spot checks to assess CQC readiness and implement corrective actions.

📋 2. Quality Assurance & Auditing

Conduct regular audits on care plans, risk assessments, medication records (MAR charts), incident logs, and recruitment files across both branches.

Produce monthly compliance reports for the RM, highlighting trends, risks, and required improvements.

Maintain and monitor an audit tracker, ensuring timely review and follow-up actions.

👩‍⚕️ 3. Policy & Procedure Management

Review and update policies and procedures in line with CQC updates and legislative changes.

Ensure staff across both branches are aware of and working in line with current policies.

Assist the RM in implementing any new or revised CQC guidance across the workforce.

👥 4. Staff Training & Compliance

Maintain a centralised training matrix for both branches, flagging when mandatory training (e.g., safeguarding, MCA, infection control) is due or overdue.

Work with training providers to ensure timely refresher sessions and induction compliance.

Check staff files for up-to-date documentation including DBS, right to work, references, and qualifications.

⚠️ 5. Risk Management & Incident Oversight

Monitor and review all incidents, accidents, and safeguarding concerns to ensure appropriate follow-up and learning.

Ensure risk assessments (e.g., mobility, falls, lone working, medication) are reviewed regularly and accurately reflect the service user's current needs.

Support with root cause analysis (RCA) where required.

🗣️ 6. Stakeholder Engagement

Liaise with local authorities, commissioners, and CQC inspectors as required to support the RM.

Assist with commissioner audits, quality monitoring visits, and local authority spot checks.

🧾 7. Documentation & Records

Ensure care records, complaints logs, and quality audits are consistently maintained to a high standard.

Keep up-to-date with changes in CQC regulatory requirements and communicate key updates to the RM and staff.

Assist in developing and updating compliance dashboards, action plans, and annual reviews.

📢 8. Supporting a Well-Led Service

Act as a bridge between frontline staff and management by identifying early signs of poor practice or gaps in systems.

Promote a culture of openness, accountability, and continuous improvement across both branches.

Support the RM with team meetings, supervision planning, and governance reviews.

Person Specification:

Essential:

Minimum 2 years in a compliance, quality, or senior care role within domiciliary care.

Strong understanding of CQC regulations and home care operational requirements.

Excellent auditing, reporting, and analytical skills.

Confidence working independently across two branch locations.

Full UK driving licence and ability to travel between sites.

Desirable:

NVQ Level 4/5 in Health & Social Care or equivalent.

Experience preparing for and supporting CQC inspections.

Familiarity with electronic care planning or ECM systems.

Key Competencies:

Attention to detail and a structured, methodical approach

Strong communication and diplomacy skills

Proactive, solution-focused and able to challenge constructively

Confidentiality and professionalism at all times

Commitment to person-centred care and quality improvement