Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.

To be considered for the role, you'll require the following essentials:

Customer Service Experience - Proven ability to provide excellent service
Strong Communication - A professional telephone manner & written skills
Tech-Savvy - Familiarity with Microsoft applications & web-based platforms
Call Centre Experience (Desirable) - Not essential but a bonus!
Resilient & Calm - Able to handle customer queries with reassurance & confidence
Within this position, you'll also be:

Customer Contact - Engage with customers via phone, email, SMS, live chat & WhatsApp
Problem Solving - Understand customer situations and provide effective solutions
Service Excellence - Deliver a high-quality customer experience with professionalism
CRM Management - Ensure all queries are handled promptly & accurately within SLAs
Process Optimisation - Identify opportunities to streamline operations & improve efficiency
What's on offer 

Competitive Salary - £25,528 per annum + bonus & overtime opportunities
Various shifts 8am-6pm and some weekends
Career Development - Structured training and development programmes
Work-Life Balance - 25 days holiday plus bank holidays
Wellbeing Programme - Supporting your health & wellbeing
Modern Workplace - Work with innovative technology in a professional environment

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.

See our website for more details and jobs available