HR/ServiceNow Administrator

FTC until November 2025

£26,000 pro rata

On-site in Leicester

We are looking for a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.

The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:

Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.
Key Skills

Excellent written and verbal communication
Good interpersonal
Strong customer service
Highly motivated, enthusiastic & flexible
Able to work autonomously or as part of a
Good attention to
Able to multitask and prioritise workload to meet demanding
Responsive and proactive when a task is
Ability to keep calm and stay focused under
Strong IT skills, including Microsoft
Good
HR administration experienceDesirable

Knowledge and experience of Workday
Workload Management tool: ServiceNow
Experience working in a shared services environment