Feedback and Resolutions Officer

Haringey

£24 Umbrella

A fine opportunity has arisen for a diligent Feedback and Resolutions Officer to join a professional team dedicated to improving service delivery and strengthening the resident experience.

You shall manage complaints, compliments, suggestions, members' enquiries, and FOI/EIR requests, ensuring all matters are logged, allocated, tracked, and resolved with accuracy and care. The role requires producing high-quality written responses, advising colleagues on best practice, and providing performance data to support continuous improvement.

Requirements:

• Strong written and verbal communication

• Knowledge of complaints handling, FOI/EIR, and feedback processes

• Ability to work independently and manage your own workload

• Confident use of IT systems

• Commitment to excellent customer care

For more information please call Sam on #removed#