VENUE MANAGER: OVERVIEW OF ROLE

Clwb Y Bont wishes to appoint a Venue Manager to fulfil and develop our Front of House operations. The successful candidate will have the proven ability to ensure the effective and profitable delivery of an appropriate Bar & Venue service that supports and compliments the Clwb’s objectives and in line with customer development objectives. This is a fantastic opportunity for someone looking to make their mark in one of South Wales’ well-known grassroots music venue that fully supports Welshness in all its forms located within Pontypridd.

Venue Manager: Contractual Details

Salary: £26,936 – £28,860 per annum depending on experience, effective from 1 Aril 2026

Term: 12 months fixed term

Hours: 37 hours per week including evening and weekends.

Holidays: 20 days per year, plus the 8 recognised bank/public holidays

Probationary Period: 3 Months

Period of Notice: 2 months (the notice period during the probationary period is 2 weeks).

Pension: We do not currently operate a pension scheme but will facilitate access by you to a pension scheme to the extent to which we are required to do so by law.

Right to work: The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act 2006.

References: Offers of employment are subject to the receipt of satisfactory references.

Start date: The post is available immediately.

Main purpose of role

To ensure the effective and profitable delivery of the bar & venue service that supports and compliments the Clwb’s objectives in line with customer development objectives. To lead on safety, hygiene and beverage choice and quality. To build a highly motivated and skilled Bar team. To support the Clwb’s Committee in the customer facing operations and day to day facilities management. As a personal licence holder, to undertake all associated duties ensuring that Clwb is fully compliant with all legal requirements.

Reports to: the Chair, Treasurer and Committee of Clwb y Bont for all Day-to-Day responsibilities, ultimately responsible to the Committee.

Responsible for: Bar staff and Volunteers who undertake occasional bar duties.

Key relationships: Committee Members, regular volunteers and freelance members of staff

LEAD RESPONSIBILITIES:

• Working with the Reporting Officers above to develop the Clwb’s Bar & Venue offer, ensuring a high level of customer positive experience and the profitable and legally compliant operation of facilities, complying with environmental health and trading standards requirements across the venue at all times.
• Develop and maintain a level and style of Bar & Venue service that is integral to and supportive of the Clwb’s bilingual core operations, values, programme and services. With a hands-on approach you will ensure the successful operation of the Bar & Venue and that the service meets the requirements of each of the different types of activities undertaken at Clwb.
• Working with the Reporting Officers above and freelance members of staff to drive income generation through increased use of our facilities for hires and events planning.
• To be fully accountable for all bar stock; ordering, receiving and reporting and venue equipment – monitor onsite resources including all hire equipment and furniture and establish and maintain equipment listings and discuss any needs with the Treasurer.
• Recruit, manage, train and rota bar staff.
• Working closely with the Reporting Officers above on all licence, Health and Safety and fire evacuation procedures.
• With freelance members of staff, develop attractive and consistent communications to drive use of, and sales at Clwb.
• To embrace and promote the ethos of sustainable development and work closely with other key staff to identify and implement measures to lessen the environmental impact of our activities.

Note: You are employed as a Venue Manager. However you may be asked to perform other duties to the same total hours of work.

PERSON SPECIFICATION: VENUE MANAGER

ESSENTIAL

• 2 or more years in a management / supervisory role within the hospitality industry.
• Demonstrable experience of working with cash handling, stock management and reconciliation systems and within agreed budgets for community events and private hires.
• Demonstrable evidence of the effective leadership, management and motivation of a small team.
• Experience of implementing effective health and safety procedures.
• Experience of managing community events and private hires.
• Knowledge and understanding of audience/customer needs and expectations.
• Excellent listening, influencing and verbal communication skills.
• Strong people skills: the ability to lead and motivate, to assume responsibility, to delegate appropriately and supervise effectively.
• Strong personal management skills: the ability to plan and prioritise work, deal effectively with pressure, manage competing demands and retain a positive and optimistic approach.
• Hard working, highly motivated and committed to best practice.
• A “completer-finisher”, who takes pride in a job well done and in getting the most out of the people for whom they are responsible.
• A flair for dealing with the public and delivering excellent customer care; a real enjoyment in working with people.
• An understanding of, and commitment to, diversity and inclusion, coupled with the – imagination and application to identify the specific needs and preferences of current and potential customers with a particular emphasis on Welsh language and culture.
• Analytical thinker with a logical approach to problem-solving and the ability to anticipate the implications and consequences of situations and take appropriate action.

HIGHLY DESIRABLE

• The ability to speak, read and write Welsh. We welcome applications from learners with a good foundation and have confidence in communicating in Welsh.
• Personal Licence Holder, or sufficient experience to obtain one – we will cover the costs if necessary.