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DATE ADDED: Tue 05/03/2019

IT Service Desk Engineer (2Nd/3Rd Line)

Bournemouth, UK

JOB TYPE: Permanent

SALARY: £25000 - £30000/annum Benefits + On-Call Allowance

IT Service Desk Engineer

Up to £30,000 DOE + Great Benefits

Bournemouth, Dorset

We are looking for experienced IT Support Engineer’s to join our MSP client on a permanent basis as a Service Desk Engineer operating at a 2nd/ 3rd line level capacity, providing support to client’s end users and their line of business applications. This position offers a great opportunity for a driven and experienced professional with a passion for IT and Technology to join an established and fast-growing Service Desk Team - there are three positions available!

This organisation offers a great place to work. It’s a fun, fast-paced and challenging environment that promotes career development and continued personal growth. Alongside a competitive salary, and a seaside town location, there are some great benefits on offer too - see the summary below!

What You’ll Be Doing

- Communicate with clients, end users and 3rd parties via telephone, email and remote support tools

- Resolving Incidents, Service Requests and Provide Regular Updates

- Working as part of the Service Desk Support Team, taking ownership of tickets that have been escalated to you

- Attend client sites when required (full UK driving license and own car is necessary)

- Provide occasional on-call / out-of-hours emergency support (on a rota)

Environment, Skills and Experience Required

- 3 Years of Experience Working in a 2nd/3rd line technical support role

- Experience working within an MSP environment

- Configuration / Support of MS Windows Server (2008 - 2016)

- Configuration / Support of MS Windows OS (Windows 8.1 - Windows 10)

- Configuration / Troubleshooting of MS Exchange (2010 - 2016)

- Active Directory Support / Maintenance

- Office 365 Configuration / Advanced Support

- Configuration / Troubleshooting of Enterprise Grade Backup Solutions (Cloud and On-Premise)

- Network Configuration / Troubleshooting (WAN, LAN, WLAN)

- Configuration / Troubleshooting of Enterprise Grade Wireless Solutions

- Enterprise-Grade Firewall Configuration / Troubleshooting

- Working Remotely and From Site

- Microsoft Azure configuration / support (including ARM)

- Experience with Scripting Tools (PowerShell)

- VMWare / Hyper-V Configuration / Troubleshooting

- Network Print Solutions

- Educated up to Degree Level (IT Related)

- Microsoft Server MCP / MCSA Certification, or Valid CCNA Certification

Great Benefits: Alongside a competitive salary, the successful candidate will benefit from 20 Days Holiday (plus Bank Holidays), a Contributory Pension Scheme, Company Laptop, Training and Development, Free Drinks, Free Fruit, Free Breakfast Cereal, a Fun Working Environment (VR, Arcade Machines, Pool Table), Social Events, Great Location (10 Minutes from Bournemouth Beach!), Free Eye Tests, Childcare Vouchers and a range of other benefits including phone insurance, restaurant and travel discounts, half price cinema tickets and more!

This role may be suitable for those with the following titles; IT Support Engineer, IT Support Analyst, 2nd Line Support, 3rd Line Support, Senior Service Desk, Service Desk Engineer, IT Engineer, Senior IT Technician.

We share a very strong relationship with this client and are an established and approved recruitment partner to them. Deerfoot is acting as an employment agency in relation to this vacancy. For a full job specification and information on the client, please apply today!

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed))
Role: IT Service Desk Engineer (2nd/3rd Line)
Job Type: Permanent
Location: Bournemouth, Dorset,

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