Technical Support Engineer
100% Office-based Role NE35 9PB
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
Holidays, Specialist Training, Pension

My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.

The Role - Technical Support Engineer:

Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through the CRM system (Salesforce)
Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
Organise and support a team of field-based engineers.
Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
Provide in-depth documentation for cases that require escalation.
Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
Install and configure software for end users.
Ensure customer cases are solved quickly and efficiently.
The Right Person

Has a strong IT and network background
Strong working knowledge of remote desktop tools
Excellent problem-solving and analytical skills
Proficient using a CRM system for caseload management or similar
Happy to work in a fully office-based role.
Commutable to NE35 postcode daily with use of own vehicle
Holds a full UK driving licence
Happy to travel for product training

Salary/ Package

Salary £29,000-£32,000 DOE
Extensive training and personal development
Day shifts: Monday to Friday, 9am-5pm 
Full Company product training
25 days holiday + statutory bank holidays
Company Pension Scheme

Interested? To apply for this Technical Support Engineer position, here are your two options: 

"This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gilmore on (phone number removed) between 7.30am - 4.30pm. 
"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - (url removed)
PPDEL