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DATE ADDED: Thu 11/10/2018

Enhanced Customer Service Representative | Government Program

Berkeley, USA
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COMPANY: ARES DIRECT

Job Description

 

Our company is seeking a Enhance Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!

 

JOB SUMMARY:

  • Perform Sales functions for existing Combined customers' as well as prospects. Agent may need to review benefits of customers existing coverage and to answer any service and claims questions customers may have.

  • Perform Sales function and product needs analysis for marketing campaign.

  • Provide an annual review of existing products as well as needs analysis for existing customers in areas with no field agent presence.

  • Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.

  • Provide information, and or problem solving techniques for customers' existing products.

SKILLS/EXPERIENCE:

  • Good communication and Interpersonal skills

  • Ability to multi-task, talking with customers

  • Effective listening skills

  • Problem solving

  • Business sense

  • Professional demeanor

  • Outgoing and engaging conversation skills

  • High School or equivalent required

  • Multiple Language skill a plus

Company Description
Ares Direct is a leading consulting and customer acquisition firm that boosts bottom lines by connecting with customers through unique outreach initiatives. We get results because we’re masters at conveying the most relevant information about telecommunications services. Our team knows what it takes to succeed in a crowded marketplace, and our campaign outcomes prove it.

We make a positive impact on the public, our community, and even the world by building campaigns on strongly held values like integrity and collaboration. The solutions we create for our partners clearly reflect these principles.


Role: Enhanced Customer Service Representative | Government Program
Job Type:
Location: Berkeley,

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