Due to the ongoing growth of the clients business, we have a vacancy for a full-time customer service agent to join the team in the Heathrow office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.

Duties Include:

• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Strong attention to detail.
• Ability to work well in a team.
• Multitasking skills and good organisational abilities.
• Listen carefully and understand customers’ circumstances and needs.
• Answering all customer queries/bookings via Phone, Email, and internet.
• Be proactive in resolution of any queries, dealing with both internal and external customers
• To achieve your individual daily targets as set by the Customer Service Manager.
• Chasing delivery reports as to keep clients informed on their deliveries.
• General administrative tasks.
• Assist with receiving and processing shipments.
• Help with fulfilment projects.
• Flexible with in the future being on call (once trained up) – This is on a rota basis within the team.

Key Skills:

• Confident telephone manner.
• Strong written, listening and verbal communication at all levels.
• A personable approach.
• Approachable, empathetic, and considerate.
• Working in a similar logistics type customer service would be advantageous
• Accurate attention to detail.
• A team player who can demonstrate initiative.
• Ability to manage own workload and meet company targets.
• Excellent customer service – ability to provide solutions.
• Computer literate.
• Excellent administrative and strong organisational skills.
• The ability to stay calm whilst under pressure.
• Be able to act with due care, skill and diligence.

Benefits:

• Salary: up to to £30
• 25 days holiday per annum, plus bank holidays.
• Free Tea and coffee.
• Free Parking
• Company pension scheme
• Full time position Hours - weekly shift patterns rotate on the below:

07:30-16:30

08:00-17:00

08:30-17:30

09:00-18:00

09:30-18:30

10:00-19:00

10:30-19:30