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DATE ADDED: Thu 01/11/2018

On Site Customer Representative

Pitstone, UK
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JOB TYPE: Permanent

If you`re interested in joining a stable, fast-growing company that encourages professional advancement, fosters teamwork and rewards ingenuity, then our client may be right for you. As the world`s leading distributor of aerospace fasteners and consumables for the commercial, business jet and military markets, a career with our client is beyond what you`d expect in a job. Our client realise that their employees are one of the keys to their success. They look for individuals who share their passion to succeed and generate results. Currently looking for an On Site Customer Representative to join their team in Pitstone. The Package - What you could earn - Basic salary negotiable depending on experience - Quarterly bonus - Company give 3% monthly pension contribution after the first 4 weeks of employment On Site Customer Representative - Main Duties and Responsibilities: - Ensuring the delivery cycle is kept in sync so to avoid risk of delivery threat with the warehouse/procurement teams. - Identify opportunities for BOM rationalisation and standardisation, whilst ensuring potential redundant stocks are kept to a minimum. Use the bin activity report within Cardex to assist with this. - Highlight to programme administrator variations in usages reviewing reasons for variances and address with customer accordingly. - Managing customer relationships by acting as the on-site contact - Dealing with internal and external queries/complaints - Respond and negotiate to manage shortages and customer enquires with assistance from the TRT - Provide assistance with sales analysis / forecasting and setting of targets - Attending monthly business reviews when required - Any other requests from External Operations Manager or Programme Administrator. - Complete 5s associated activities on a weekly basis. - To comply with the client mission, values, quality systems, procedures and ISO manual - To keep the External Operations Manager and Programme administrator informed of the status of agreed tasks and of any critical problem areas. - To keep the External Operations Manager and Programme administrator informed and updated in general - To participate in project groups within the company including Monthly team conference calls reporting on any highs and lows, warehouse issues, training requirements, new business opportunities and health and safety issues. - To identify and offer suggestions to improve efficiency - Comment/advise on undesirable conditions within the organisation, and propose potential solutions for improvements - To participate in occupational safety and health effort, completion of quarterly self assessed risk assessments to be displayed and held centrally. - Contribute to a positive and inspiring working environment The Person - Skills, Knowledge, Qualifications and Experience: - Preferably 1 to 2 years experience within a similar environment - Ability to multi-task - Patient and Cooperative - Basic literacy and numeracy skills - Fluency in English, both written and verbally - Basic IT skills - Service minded - Flexible - Accuracy Are you a passionate Customer Representative with 1 to 2 years experience within a similar environment? Is this you? Apply today
Role: On Site Customer Representative
Job Type: Permanent
Location: Pitstone, Buckinghamshire,

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