The Operations Manager is responsible for the strategic direction and day-to-day performance of a high-growth takeaway brand. This role will lead operations across multiple sites (or a flagship location), ensuring exceptional food quality, customer service, and commercial performance.

You will drive revenue growth, operational efficiency, and brand consistency, while building high-performing teams and delivering an outstanding customer experience both in-store and via delivery platforms.

As the central point of leadership on-site, you will oversee all operational functions including kitchen performance, front-of-house service, delivery operations, staffing, and local marketing initiatives.

• Lead, inspire, and develop on-site teams to deliver exceptional customer experiences
• Create a high-performance culture focused on speed, quality, and consistency
• Recruit, train, and retain a strong team across kitchen and service functions
• Promote a positive, inclusive, and accountable working environment

• Oversee daily operations including food preparation, order fulfilment, and delivery coordination
• Ensure all processes are efficient, scalable, and aligned with brand standards
• Maintain high standards of food safety, hygiene, and compliance at all times
• Manage stock control, ordering, and waste reduction

• Drive sales growth through operational excellence and local marketing initiatives
• Monitor KPIs including revenue, labour costs, food margins, and delivery performance
• Identify opportunities to improve profitability and implement cost-control measures
• Support new site openings and contribute to expansion strategy where required

• Ensure a seamless and high-quality experience across in-store and delivery channels
• Monitor customer feedback and implement improvements to service and product
• Champion a customer-first mindset across all team members

• Manage relationships with third-party delivery platforms (e.g., Uber Eats, Deliveroo, Just Eat)
• Optimise online presence, menu performance, and delivery times
• Ensure smooth integration of systems and technology across operations

• Ensure full compliance with food safety regulations, health & safety, and licensing laws
• Conduct regular audits and maintain accurate records
• Uphold brand standards across all touchpoints

Internal: Senior Leadership Team, Marketing, Finance, HR
External: Delivery partners, suppliers, local community, customers

• Proven experience in a fast-paced takeaway, QSR, or hospitality environment
• Experience managing teams and driving operational performance
• Strong commercial awareness with experience managing budgets and KPIs
• Experience with delivery platforms and multi-channel food operations preferred
• Track record of improving efficiency and customer satisfaction

• Strong leadership and people management skills
• Highly organised with excellent attention to detail
• Results-driven with a proactive mindset
• Ability to thrive under pressure in a fast-paced environment
• Strong problem-solving and decision-making ability
• Excellent communication skills

• Customer First: Deliver outstanding service every time
• Ownership: Take responsibility and drive results
• Teamwork: Collaborate and support others
• Excellence: Strive for continuous improvement
• Innovation: Embrace new ideas and ways of working

This role requires flexibility, including evenings and weekends, in line with business needs. The successful candidate will play a key role in scaling the business and shaping its operational future.