Hotel General Manager
Location - Sandwich, Kent
Salary - Competitive
Benefits - Pension, company bonus, company shares, incentives
Permanent
Do you have Proven experience as a General Manager in the restaurant and/or hotel industry?
We are seeking a dynamic and experienced Hotel General Manager to lead our team and oversee the overall operations of our hotel, with a specific emphasis on elevating our food and beverage service. The ideal candidate will have a proven track record in restaurant and hotel management, a strong background in hospitality, and a passion for delivering exceptional guest experiences.
Responsibilities
* Provide effective leadership to all hotel departments, fostering a positive and collaborative work environment
* Recruit, train, and mentor staff to ensure a high level of performance and guest satisfaction
* Oversee day-to-day hotel operations, ensuring seamless coordination between departments
* Implement and maintain policies and procedures to enhance efficiency and guest service
* Ensure a consistently high standard of guest service, addressing and resolving any issues promptly
* Implement strategies to enhance overall guest satisfaction and loyalty
* Develop and manage budgets, monitoring financial performance against established targets
* Implement cost control measures while maintaining service quality and guest satisfaction
* Collaborate with the sales and marketing teams to develop and implement strategies to maximize revenue and occupancy
* Participate in promotional activities to enhance the hotel's visibility and reputation
* Monitor and maintain quality standards, conducting regular inspections and audits
* Implement improvements based on guest feedback and industry best practices
* Establish and maintain positive relationships with local businesses, community leaders, and other stakeholders
* Represent the hotel at community events and industry functions
Skills and Experience
* Proven experience as a General Manager in the restaurant and/or hotel industry
* Strong leadership and interpersonal skills
* In-depth knowledge of hotel operations, industry trends, and best practices
* Excellent financial management skills
* Exceptional customer service orientation
* Effective problem-solving abilities
* Bachelor's degree in Hospitality Management or a related field
* Minimum of 3 years of progressive experience in hotel management