TW2 Health and Fitness Club joined the Parkwood Group in November 2024. We're a company that's proud to deliver a first-class service to each of the facilities we manage and is committed to working with local communities to make a difference and provide a healthier and happier lifestyle to the communities we serve. The Company prides itself on its exemplary health and safety record and commitment to staff.
Ensure all the team members are guest focussed and aligned in delivering amazing customer service.
To motivate, inspire and lead the team to deliver strategic objectives.
Ensure all food and drinks are made and served to company standards.
Suggest new revenue opportunities, through emerging food trends or seasonal promotions.
Regularly communicate with members to ascertain feedback and understand members requirements.
To ensure all Health and Safety procedures and responsibilities are compliant at all times.
To identify, research and analyse new areas of revenue opportunity, i.e through private events or themed events.
To constantly review and suggest new options for services or facilities for guests.
To ensure all operations are completed inline with the company's food safety policy.
Maintain and develop systems of stock control, to ensure products are always available, stocked at the right numbers and to enable accurate and efficient monthly stock-takes are completed.
Ensure all the team understand and practice the art of "upselling" to maximise secondary spend opportunities.
Ensure that company financial regulations are adhered to in terms of payment processing and reconciliation and invoice processing.
Ensure staff understand and adhere to licensing regulations.
To assist the General Manager in providing appropriate staff training and development.
To ensure sufficient staff are available for the safe, high quality functioning of the Clubroom.
To assist in the management of the Clubs quality assurance systems and procedures.
To ensure all cleaning is completed to meet company standard and legal requirements.
Liaise with maintenance colleagues, as and when maintenance is required.
To act as a key holder for the Club, as and when required, and be responsible for opening and closing of the building.
To undertake any regulatory requirements.
Act as Duty Manager ensuring that a safe and efficient service is provided for guests.
To undertake any other duties as may be required by the General Manager to ensure that the business objectives of the club are achieved.
The post holder will preferably hold a recognised qualification in Catering, or related subject, first aid certificate and Food and Hygiene Certificate along with strong knowledge of the Leisure or related industry in a medium sized enterprise.
