Job Title: Contract Support
Location: South Kensington, London
Job Type: Permanent, Full-Time (Monday-Friday, 40 hours per week)
Salary: £35,000 - £36,000 + package
Working Pattern: Hybrid (4 days on-site, 1 day working from home)

About the Company

A well-established maintenance provider, renowned for delivering services across prestigious contracts, is seeking an experienced Contract Support to join their team. This role is based on a commercial contract in South Kensington, London.

The company is known for its strong culture of internal progression and is looking to expand its team with a motivated and capable individual.

Key Responsibilities

Ensure all PPM tasks are allocated to the correct resources, including subcontractors, in a timely manner while supporting coordination through to completion
Ensure upcoming PPMs are booked with contractors and engineers at least one month in advance of the due date
Check and upload all electronic and paper records to internal systems (Planon/Dalkia) in line with internal and client deadlines
Book contractors and engineers in line with client processes, ensuring permits to work are in place and parking arrangements are organised in advance
Ensure all service reports and documentation are uploaded to the CAFM system in accordance with SFG20 and company guidelines
Ensure all PPMs are completed and administratively closed on the system by the 6th working day of the following month, in line with guidelines
Raise all defects and remedial tasks following PPMs, ensuring relevant job references are included
Produce and submit internal reports within required deadlines
Assist the Lead Contract Support with invoice logging and query resolution
Monitor task completion and chase both internal and external resources for outstanding works and required documentation
Deliver high service standards, ensuring client and partner expectations are consistently met
Maintain clear and regular communication with team members, clients, and end users to support continuous service improvement
Support managers and supervisors in achieving contractual deliverables
Carry out any reasonable requests to support business operations

Requirements

Previous experience in a Contract Support role
Experience within Facilities Management (FM)
Strong administrative skills
Familiarity with CAFM systems
Excellent communication and organisational abilities