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DATE ADDED: Tue 25/06/2019

Helpline Coordinator

Godstone, UK

JOB TYPE: Permanent

SALARY: £19000 - £21000/annum

Helpline Coordinator, Godstone, Customer Service, £19,000-£21,000

Lloyd Recruitment Services is delighted to be supporting our client, an organisation based in Godstone, with recruitment for a number of interesting opportunities within their team.

Working on a four on/four off shift pattern, the responsibilities of the role include:

* Handling a wide range of calls from members of the public relating to specific incidents and situations, in a sensitive and tactful manner

* Asking relevant questions to ensure that maximum information is gained from every call

* Forwarding information to third parties to be actioned

* Handling confidential information

* Processing information from website

Skills and experience required:

* Previous experience of dealing with people on the telephone

* Ability to handle sometimes difficult calls and to reassure distressed callers

* Articulate, confident telephone manner

* Ability to process information whilst retaining confidentiality

* PC literate with the ability to learn new systems

Due to the location and working hours, you will need to have your own transport.

NB: Unfortunately due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.

Key Words: Call Centre, Contact Centre, Call Handling, Godstone, Reigate, Redhill, Coulsdon, Merstham, Purley, Banstead
Role: Helpline Coordinator
Job Type: Permanent
Location: Godstone, Surrey,

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