About the Role:
One of my local government clients is seeking a dedicated Customer Hub Officer to join the Supported Accommodation Team. This role plays a key part in ensuring vulnerable residents are provided with timely support, safe accommodation, and referrals to the services they need.

Key Responsibilities:

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Review supported accommodation providers to ensure standards are maintained.

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Monitor and respond to queries from a shared inbox.

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Signpost residents to relevant services, such as mental health or addiction support.

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Schedule appointments for key workers, maintenance, and other external services.

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Maintain accurate records using the Housing Management System.

What We're Looking For:

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Strong understanding of Supported Accommodation and/or Housing Benefit.

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Previous experience in a housing or support service environment.

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Excellent communication and customer service skills.

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Highly organised with a strong attention to detail.

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Confident using MS365, particularly Outlook and Teams.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd