Cooper Lomaz are currently working with a managed service provider based in Ipswich that are looking to grow the team by bringing in a new 1st liner.

This is a great opportunity for someone at the early stages of their IT career who is passionate about technology and eager to develop their skills in a supportive environment. You'll be the first point of contact for users, providing technical support across hardware, software, and Microsoft environments, while gaining exposure to a wide range of systems and technologies.

Key Responsibilities:

• Providing 1st line support via phone, email, and ticketing systems
• Troubleshooting hardware, software, and basic network issues
• Supporting Windows OS, Microsoft 365, and user account management
• Escalating more complex issues to senior engineers when required

What we're looking for:

• Strong communication and customer service skills
• Basic understanding of IT systems (Windows, M365, Active Directory)- desirable
• A proactive attitude and willingness to learn
• Previous IT support experience or relevant qualifications (preferred)

What's on offer:

• Competitive salary
• Excellent training and development opportunities
• Friendly and collaborative team environment
• Clear progression pathways within IT