Your new companyWorking in our clients' modern office, you will report to the Service Manager and be the central point of contact between internal departments and branch. Your new roleYou will ensure the smooth execution of transport orders and accurate communication channels in line with service levels. You will support the branch and ensure smooth transit alongside communication channels and sourcing solutions to delays and issues. You will be required to carry out the following key duties:

• Liaise with branch and suppliers to ensure customer expectations
• Obtain competitive rates for ad hoc quotes received from customers by liaising directly with suppliers via internal systems and phone communication
• Process bookings and ensure information obtained is correct and confirm carriers
• Track and Monitor shipments and manage expectations
• Ensure an understanding of all quoting, booking and invoicing procedures
• Investigate any complications which arise from the movement of cargo
• Develop and maintain good working relationships with carriers and build mutual confidence to ensure market knowledge and competitive rates are at the forefront of every response.

General ResponsibilitiesWorking at all times to enable and develop a team culture.Completing any reasonable task requested of you by your supervisor/manager in a timely manner.When deemed necessary, aiding in the completion of other departmental work to ensure the efficiency and effectiveness of the department as a whole, to ensure customer service, internal or external, is continually maintained.To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.Working towards and supporting the organisation's goals, values and objectivesWhat you'll need to succeedYou will be target/process-driven and a team player.Have excellent customer service skillsAttention to detailExcellent communication skillsHave a knowledge of transport/logistics/freight forwardingWhat you'll get in returnThis is a full-time role Monday to Friday. 37.5 hours a weekOffice-based - with the option of Hybrid after trainingFab modern officesOn-site canteenOn-site parkingPotential of temp to permWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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