Job Title: Call Centre Advisor (Temporary Contract)
 Location: Alcester (Fully Office-Based)

Contract: Temporary, 15th December - End of January

Hours: Monday-Friday, 8:30am-5:30pm

Pay Rate: £12.21 per hour

About the Role 
We are recruiting on behalf of our client for a confident and customer-focused Call Centre Advisor to join their team on a temporary basis. This role is ideal for someone who enjoys speaking with customers, has excellent communication skills, and can quickly identify the nature of a call to ensure it is directed appropriately.

Key Responsibilities: 

Answer incoming calls in a professional and friendly manner

Gather accurate and relevant information from callers

Record call details clearly and efficiently

Identify calls that fall outside the team's remit and provide appropriate signposting to the correct department or service

Maintain high levels of customer service at all times

Work collaboratively with colleagues to support smooth call handling and customer experience

About You: 

Strong communication and listening skills

Confident telephone manner

Ability to work in a fast-paced environment

Good attention to detail and accuracy

Reliable and able to commit to the full duration of the contract

Previous call centre or customer service experience is beneficial but not essential