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Date Added: Tue 26/07/2022

Support Developer/Helpdesk Officer

Calder Grove, UK
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Company: FUSION BUSINESS SOLUTIONS

Job Type: Permanent, FullTime

Salary: £23000 - £25000/annum see job specification

Job role: Support Developer

Location: Wakefield WF4 (free parking)

Hybrid/ remote working available

Salary: £23000-£25000

Term time only available.

About Fusion Education People Solutions

We are a growing HR software and service provider to the education sector operating within the EdTech marketplace. Based in Wakefield, we are looking to expand our talented team within our group of companies: SAM & SAM People (Staff Absence Management Limited) and FACE-Ed Limited, collectively known as Fusion Education People Solutions (FEPS).

Fusion Education People Solutions was founded by our CEO Kathryn Birch, an ex School Business Manager, to tackle the challenges schools face. We are now one of the leading education HR solutions providers, supporting hundreds of schools, over 7000 users and monitoring over 56,000 employees.

We are currently recruiting for an expanding organisation that is seeing exceptional growth and are now seeking exceptional talent to join the team.

These are excellent opportunity for anyone looking to progress their career with a company that provides excellent training and promotes from within.

Our roles are office based, but we are of course flexible and offer hybrid working and term time only roles.

Support Developer

The role:

* To handle incoming technical support requests that have been escalated from the 1st line support team.

* Verifying issues are a technical problem that require either code or data fix

* Creating work items on DevOps and managing tasks against them

* Debugging code and database to identify customer issues

* Implementing either code or database fix to solve issues

* Escalation to the development team as necessary

* Responding to 1st line support team when an issue has either been resolved or escalated

* Continuously improve knowledge and understanding across the various software and technologies supported by the team.

* Participate in daily stand up to provide update on outstanding customer issues.

Required skills:

* Possess excellent analytical and decision-making skills

* A team player keen to help and solve our customers' challenges

* Excellent collaborative team working

* Ability to work under pressure, handle complex change and prioritise key activities

* Demonstrable knowledge of appropriate Agile tooling

* The ability to manage yourself and align with team goals

* Personable and approachable, with an enthusiastic and motivational nature

* Ability to multi-task and stay organised in a dynamic work environment

Company benefits:

Support from both SAM and a partner organisations and assisted learning/coaching.

* Flexible working including hybrid working.

* Supported study and potential funding for external qualifications.

* A friendly team of colleagues

* A modern office with access to free parking

* Access to a BUPA Cashback scheme, following successful completion of probation

* Access to the People's pension scheme

* 23 days holiday plus 8 days bank holiday

* Birthday day off.

Join us and be part of our successful and progressive team. Apply now on line of call for any further details (phone number removed) Check out our website
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