Income Officer - Local Authority (Merseyside)

Contract: 12 months (ongoing assignment)
Pay rate: £19.44 per hour (Umbrella)
Hours: 35 hours per week
Working pattern: Hybrid - 2 days office / 3 days remote
Location: City-centre office, Merseyside
Office base: Cunard Building, Pier Head
Closing date: 02 March 2026
Interviews: Online

The Role

An established local authority in the North West is seeking an experienced Income Officer to join its Transactional Services team. The role focuses on the accurate allocation, reconciliation, and management of income received from residents, businesses, and internal services, ensuring financial integrity and high-quality customer service.

Key Responsibilities

Allocate and reconcile income received via BACS, CHAPS, card, cheque, online and bank deposits
Administer income reversals including refunds, chargebacks, unpaid cheques and Direct Debit rejections
Investigate and resolve income-related queries via phone, email and written correspondence
Monitor and clear suspense accounts, ensuring accurate coding and audit compliance
Maintain accurate financial records and support reporting and audit requirements
Liaise with internal teams, banks and external partners to resolve discrepancies
Support process improvements, digital workflows and automation initiativesEssential Requirements

Proven experience as an Income Officer within a local authority, council or housing association
Strong numeracy, accuracy and attention to detail
Experience using income or payment processing systems
Confident handling customer queries in a busy environment
Strong IT skills, including Microsoft Office
Ability to interpret procedures and legislation accurately
GCSE English & Maths (or equivalent)Desirable: IRRV qualification or revenues experience.

Apply now for a confidential discussion and further details about this opportunity.

Linsco is acting as an Employment Business in relation to this vacancy