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DATE ADDED: Sat 06/10/2018

Service Dispatch Manager

Columbia, USA


Job Description

Opening: Service/Dispatch Manager

Reports to Service Manager

Opening Date: Immediate



As Service Dispatch Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. You will take a leadership role in creating employee retention, customer satisfactions, and create results for teammates, customers and the company.

Essential Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Answers incoming calls and requests for service.
Track, dispatch and advise all service technicians of jobs scheduled.
Manage technician productivity as well as shop processes and safety compliance.
Prioritize required services, and are prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations.
Inform customers of completion times, service expenses, and possible changes.
Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled.
Process and complete transactions on a daily basis; to include invoicing, creating work orders, and requesting PO numbers.
Assist with greeting customers and assisting them with any inquiries they may have, perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Helps manage and maintain inventory.


Problem Solving/Analysis.
Customer/Client Focus.
Results Driven.

Supervisory Responsibility:

This position has supervisory responsibilities over 5-10 employees.

Work Environment:

This job operates in an office environment, warehouse and service center.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 5 p.m.
Minimal travel is expected for this position.

All applicants must be able to pass a criminal background check and initial employment drug test prior to employment.

Required Education and Experience: High school diploma.
Preferred Education and Experience Bachelor’s degree in business.

Knowledge of the automotive or tire industry is strongly preferred.
Experience with billing a high volume of sales is strongly preferred.
Strong communication, selling and customer service skills.
Great organizational skills and can effectively supervise and manage the work of others.
Solid computer skills.

Jim Whitehead Tire Service, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jim Whitehead Tire Service, Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Jim Whitehead Tire Service, Inc expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Description
Jim Whitehead's Best One Tire & Service has been a family owned and operated commercial tire and auto service business since 1985. We offer a variety of tires and services to enhance your vehicle's performance. Our friendly staff will quickly get your vehicle set up with a high-quality tire that is right for you. Check out our tire catalogs to find the perfect tire for your needs. If you don't see the right tire model or need help in making your selection, call or stop in. We're always ready to help!

We do more than just sell tires: Our ASE-certified technicians will take care of all your automotive needs. Our Evans store specializes in passenger car services and has one of the only Hunter floor-level alignment racks in the CSRA for ultra-high-performance vehicles. All of our 5 locations in Augusta, Evans, Greenville, North Georgia, and Columbia stores can accommodate both passenger vehicles and commercial services.

Best-One Tire & Service is expanding in Georgia and South Carolina. Six Jim Whitehead Tire commercial outlets are now Jim Whitehead's Best-One Tire & Service locations. Best-One says customers can continue to expect familiar faces and an ongoing commitment to excellent customer service at Jim Whitehead's Best-One Tire & Service locations. Jim Whitehead, Sr., Jim Whitehead, Jr., and the Jim Whitehead Tire team bring 47 years of commercial experience and a strong commercial presence in the markets they serve. Jim Whitehead, Sr. has been in the tire industry since 1969 and has been in business since 1985. The company says he found business success by incorporating the same values that have made Best-One Tire & Service successful: Faith, Family, Integrity, Service, and Pursuing Excellence. Says Jim Whitehead, Jr., "We are excited to join an organization that operates under the same guiding principles that Paul Zurcher lived by." The late Paul Zurcher founded the Best-One Tire & Service distribution network in 1999. He opened his first tire store in 1948. Jim Whitehead's Best-One will continue to offer commercial tires and service and will operate locations in Augusta, Ga.; Evans, Ga.; Pendergrass, Ga.; Greer, S.C.; and Columbia, S.C. Dave Hartman, vice president of commercial development for Best-One, said this further expansion is positive strategic growth for Best-One. "We are excited to add these seven new commercial locations to our Best-One roster."

Role: Service Dispatch Manager
Job Type:
Location: Columbia,

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