Desktop Support Engineer

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Role Responsibilities (condensed):

• Offer a high level of technical IT support to a variety of clients at second-line level
• Ensure incidents are resolved in line with SLAs
• Escalate any unresolved issues to 3rd Line support
• Ensure internal documentation is developed and maintained
• Learning and development; staying up-to-date and expanding your technical knowledge

Required experience, skills and knowledge

• Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems.
• General user account management; Active Directory, Office 365 etc.
• Server, virtualisation and storage solutions
• Cisco Networking - Switches / routers / firewalls
• VoIP telephony solutions
• …… The business provide and support many other technologies - these are the core requirements (full Job Description available)

Remuneration:

Salary of up to £35,000 PA

Excellent employment benefits package and supported learning, development and career progression.

Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)