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Date Added: Fri 16/09/2022

IT & Telecoms Technical Support Trainee

Pulborough, UK
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Job Type: Permanent, FullTime

Salary: £19,000 - £22,000 per annum

Our fast-growing and multi-award-winning client in Pulborough is seeking an IT & Telecoms Technical Support Trainee to join their team.

MFK Recruitment recruited an IT & Telecoms Technical Support Trainee to my client 18 months ago, this individual has progressed very quickly in the company, so the opportunity for growth is certainly there.

If you are passionate about a career in either IT or Telecoms, then this role is ideal for you!

As a Technical Trainee, you will spend time providing IT support to our team, and also learning how to become a telecoms support engineer. This is an excellent development opportunity to train in networking, applications, and communications technology, in a team that is delivering an industry-leading standard of customer service. You will also gain in-house desktop support experience in this role.

What you’ll do:

  • Work with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.
  • Develop networking, applications and communications technology skills with the long term goal of becoming a junior support specialist
  • Support the staff with desktop / Office 365 issues and local network related issues.

What you’ll have:

  • You’ll be a team player, be career-minded and have great interpersonal skills
  • Any previous IT or networking skills will be an advantage
  • Windows 10/11 experience and Office 365 experience will be an advantage
  • A passion for technology and great customer service

We are looking for an individual who has the following qualities:

  • Passionate and driven
  • Analytical and interested in technology
  • Keen to learn and develop skills
  • Proactive and hardworking in your approach to work.
  • Able to communicate well across all levels.
  • Good organisational skills, multi-tasking and the ability to work under pressure.
  • Customer service skills.
  • Previous experience in a customer service position is desirable but not necessary
  • Sense of humour

Own transport is essential due to the rural location of my client’s premises.

If you are currently searching for any of the below roles, then apply today!

1st Line Support / IT Support / Telecoms / IT Technician / Telecoms Engineer / Technical Support

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