Have a passion for great food, exceptional drinks and truly grand service?
Step into at The Grand Hotel Birmingham - a slice of Parisian chic in the heart of Birmingham. Recently awarded Best Hotel Bar in Birmingham 2024/2025, Madeleine is a destination cocktail bar where flair, elegance and style meet unforgettable guest experiences.
As a Waiter / Waitress, you'll create a warm and welcoming experience for every guest, building genuine connections and delivering a personalised service throughout their visit. With a good understanding of the menu, you'll confidently guide guests, make recommendations and help shape memorable experiences.
Working closely with your team, you'll keep service smooth, guest-focused and upbeat, while naturally spotting opportunities to enhance the overall experience.
We have a range of shifts available to suit your lifestyle, including: 10:00am- 16:00pm | 16:00pm - 00:00am | 18:00pm - 02:00am
What we look for from a Waiter / Waitress:
• Experience in a similar food & beverage environment (preferred, but not essential)
• A warm, positive personality with a genuine interest in food, drink and great guest experiences
• Someone who enjoys interacting with people and takes pride in making every guest feel welcome
• Clear and friendly communication, with a confident and approachable manner
• A team-focused attitude, with flexibility to work evenings and weekends
Pay & Benefits
At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;
• £12.71 per hour, plus gratuities and service charge
• Free, freshly prepared meals during your shift
• Employee Assistance Programme with 24/7 wellbeing support
• Access to hundreds of retail, travel and leisure discounts
• Wagestream - so you can access your pay when you need it
• Regular team celebrations and recognition events
• The equivalent of 5.6 weeks' paid holiday during each holiday year, calculated on a pro-rata basis depending on the number of hours that you work
• Multi-faith prayer room available for all team members
• Christmas closure so you can enjoy the festive season
Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
