Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London.

What the Job Will Be Doing

* Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management

* Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently

* Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support

* Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard

* Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns

* Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes

* Working closely with social workers, families, landlords and support providers to ensure effective housing solutions

* Monitoring performance targets including voids, arrears and service standards

* Ensuring repairs and maintenance issues are reported and resolved within agreed timescales

* Maintaining accurate records and reporting across housing systems

* Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement

What You Will Need

* Experience working within a housing officer, tenancy management or supported housing role

* Experience supporting vulnerable individuals, ideally those with learning disabilities or autism

* Good knowledge of housing options, tenancy management and relevant legislation

* Strong understanding of safeguarding and risk management

* Excellent communication and interpersonal skills

* Ability to manage a varied caseload and work independently

* Strong organisational skills with the ability to prioritise workloads effectively

* Experience working with multi-agency partners and stakeholders

* Full UK driving licence and access to a vehicle