- Requirements and workflow validation, document missing requirements, including existing forms and training;
- Setup and configuration of Salesforce Service Cloud and Wave Analytics based on client requirements,
- Creation of web-based forms using Salesforce application to be hosted in Customer Community;
- Creation and setup of customer community to integrate with Single sign-on login;
- Documentation of UAT test scripts, execution of UAT, results and incorporation of UAT feedback;
- Creation of configuration documentation and training to include requirements traceability, objects, profiles, workflows, validation rules, email templates, etc.
- Implementation of Salesforce environment, creating forms, and creating/converting training;
- Migration and post go-live support.
Offspring Solutions is a technology solution provider of Enterprise Systems Integration, Application Development, Data Management and Governance and Project Management Office Support Services. Offspring specializes in partnering with our clients to achieve their short- and long-term operational and strategic goals. Our experienced professionals understand the unique challenges faced by public and private sector clients and are veterans at providing sage insight across a number of disciplines.
Role: Salesforce Service Cloud and WaveAnalytics Implementation Specialist
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