PLEASE NOTE YOU MUST HAVE EXPERIENCE WITHIN DENTISTRY TO BE CONSIDERED FOR THIS ROLE

Vacancy Reference: 67592

Treatment Coordinator

Location: Windsor, SL4

Salary: £16ph-£18ph DOE / Plus Commission

Working Hours:

Full Time 5 Days; 35 hours per week

Monday to Friday 10:00 - 18:00 (1 hour lunch)

Sat 09:00 - 14:00

Please note: First 6 months will be Mon-Fri only. Thereafter, you may be required to work 1-2 Saturdays per month

General Clinic Information:

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A Private high-end Dental & Aesthetic clinic

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Three treatment rooms onsite

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State-of-the-art equipment and beautifully designed

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Discounted treatments for staff!

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Parking available - must be a driver

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SOE software

Treatments Offered by Clinic:

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Dental: Whitening, Bridges, Composite Bonding, Invisalign, Crowns, Endodontics, Veneers, White Fillings, Oral Cancer Screening, Preventative Dentistry.

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Aesthetics: Endolift, Dermal Fillers, Anti-Wrinkle Injections, Collagen Boosters, Skin Texture & Tone Correction, Skin Boosters, Laser Treatments, Visia Skin Analysis, 3D Imaging, Mesotherapy, PRF and more.

ROLE OVERVIEW

As the Treatment Coordinator, you will serve as a key liaison between patients and clinical professionals, ensuring a seamless and informed journey from initial consultation through to post-treatment care. You will be responsible for delivering a high standard of patient communication, supporting clinical workflow, and coordinating the scheduling and administrative needs for a wide range of dental and aesthetic treatments.

Key Responsibilities:

Patient Consultation & Care Coordination

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Welcome and guide patients through their treatment journey with professionalism and warmth.

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Conduct initial consultations and assist in treatment plan discussions, ensuring patients fully understand options, procedures, and pricing.

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Liaise with clinicians to interpret and explain treatment recommendations in patient-friendly terms.

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Use visual aids such as 3D imaging and Visia Skin Analysis (as directed by clinician) to support treatment education.

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Provide aftercare guidance and follow-up support for both dental and aesthetic procedures.

Scheduling & Workflow Management

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Coordinate appointments across the clinic's 3 treatment rooms to maximise efficiency and minimise downtime.

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Manage clinician diaries and ensure timely preparation and availability of clinical notes and imaging.

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Follow up on treatment plans and ensure timely patient bookings and recall systems.

Administrative & Compliance Duties

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Maintain accurate and confidential patient records in line with GDPR and clinical governance standards.

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Prepare treatment quotes, consent forms, and relevant documentation for patient approval.

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Assist with compliance checks, and daily operational reports where required.

Sales & Relationship Building

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Discuss financial options and treatment packages, supporting patient decision-making without pressure.

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Promote additional treatments (both dental and aesthetic) when appropriate, in line with patient goals and consent.

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Build rapport with patients to foster long-term relationships and repeat visits.

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Must be confident in upselling Aesthetic treatments (always ethically and without over prescribing)

Marketing & Client Engagement Support

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Support the team in patient engagement initiatives, social media content suggestions, and in-clinic events or open days.

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Collaborate with the team to identify testimonials and success stories for promotion (with patient consent).

Skills and Experience required:

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Prior experience in a dental or aesthetic clinic environment (treatment coordination or front-of-house preferred).

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Excellent communication and interpersonal skills with a patient-centric approach.

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Organised, detail-oriented, and able to manage multiple tasks in a high-end environment.

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Confident in discussing treatments and finances with professionalism and discretion.

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Familiarity with dental software and imaging platforms is an advantage